At Snack Moment, we take great care to ensure your order reaches you fresh, safe, and on time. Each packet is packed with love, sealed with hygiene, and dispatched as quickly as possible. Here’s everything you need to know about our shipping process:

About Our Products

1. What is Thekua?

Thekua is a beloved traditional snack from Bihar and Jharkhand— a crisp, mildly sweet cookie made with wheat flour, sugar, dry fruits, and ghee. It’s deep-fried to a golden-brown perfection and known for its rich taste, long shelf life, and nostalgic homemade aroma.

2. What variants of Thekua do you offer?

We currently offer:

• Khasta Meetha Thekua

(Seasonal or festive flavours may also be introduced from time to time!)

3. What is Gujiya?

Gujiya is a festive sweet snack deeply rooted in Indian tradition — a crescent-shaped pastry filled with a rich mixture of milk solids (khoya), semolina, sugar, dry fruits, and nuts, then fried to a crisp golden shell. It’s especially enjoyed during Holi and Diwali.

4. Are all your snacks handmade?

Yes, all our snacks are carefully handmade with traditional methods — no machines, no shortcuts.

5. Do you use preservatives or artificial flavors?

No. Snack Moment products are 100% natural, with no added preservatives, colors, or artificial flavors.

6. Are your products vegetarian?

Yes, all our products are completely vegetarian.

7. How do you ensure hygiene during preparation?

Every product is made in a clean, controlled kitchen following strict hygiene standards inspired by global food safety practices.

Storage & Shelf Life

1. What is the shelf life of your products?

Our snacks generally stay fresh for 30–40 days when stored in an airtight container, away from direct sunlight and moisture.

2. Do I need to refrigerate them?

No, refrigeration is not needed. Just store in a cool, dry place.

3. Can I reheat the snacks?

Yes! You can lightly warm items like Thekua or Gujiya for a few seconds to enjoy that freshly made taste.

Ordering & Delivery

1. How can I place an order?

You can easily place your order directly through our website www.snackmoment.in.

2. Do you offer delivery across India?

Yes, we deliver our snacks all over India through our trusted delivery partners.

3. How long does delivery take?

Usually, orders are dispatched within 24–48 hours and delivered within 3–7 business days depending on your location.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via SMS or email.

Payment & Refund

1. What payment methods do you accept?

We accept all major debit cards, UPI, and wallet payments.

2. Is Cash on Delivery (COD) available?

Yes, COD is available in select locations.

3. Can I cancel or modify my order?

Orders can be modified or cancelled within 2 hours of placing them by contacting our support team.

4. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with a photo of the product. We’ll replace it or issue a refund as per our policy.

Packaging & Gifting

1. Do you offer gift packaging?

Yes! You can select our “Gift Box” option during checkout to send our snacks to your loved ones.

2. Can I customize the gift message?

Absolutely! Add your personalized message during checkout, and we’ll include it in your package.

Last Updated: October 2025